File a Claim - UPS
Overview
In this guide, we will explain how you can file a claim through UPS.
If you have a problem with a parcel, you can simply sign into your UPS.com profile, provide UPS with the details and track the process as they put all hands on deck to investigate your claim to see how they can make things right.
How does it work?
You can start a claim for parcels that have been lost or damaged. Here is how to do it:
Provide Some Details About the Parcel
- This can be the parcel's tracking number, weight or contact information for the recipient.
- Let UPS Know Your Role in the Claim
- Indicate your relationship to the parcel. Are you the sender, receiver, an appointed representative of the shipper or a third party?
- Filing your Claim as A Guest
This can be a quicker solution for you. If you are the shipper of the parcel, just know that you will likely be required to return and provide additional documentation. Additionally, claim status after submission is limited to the shipper. - Support Your Claim With Additional Documentation
Items such as receipts, invoices and purchase orders can help identify merchandise. Attaching photos of damaged parcels is also recommended for damage claims. - Submit Your Claim
You'll get a notification from us about your claim once submitted, as well as up-to-date information available on your claims dashboard. - Visibility into Your Claims Progress
Your claim’s progress can be managed from your claim’s dashboard. You will be provided up to date details of the claim and notification of necessary action for the claim to be paid. Access will require you to be signed into ups.com, as these features are not available when filing your claim as a guest.
Please Note:
If you submitted a damage claim, you must retain the damaged item, packaging and all contents until the claim is resolved. You'll be required to submit all of the shipped materials if UPS elect to perform a parcel inspection to determine the cause of damage and verify proper packing materials were used.
Supporting Documentation required for claims
Please click here for more information on what supporting documentation is required by UPS, when filing claims.
Starting a claim
Please click here to start a claim with UPS.
Need more help?
If you need more help, no problem. Please raise via our 3PL Ticket Desk, and the Team will be happy to help.
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