How to find tracking number / info

How to find tracking number / info

Overview

In this guide, we will show you how to obtain tracking information for your sales orders.

Locating Tracking Information

1. Click Dashboard (left menu)> Orders and then click Overview:



2. On the Orders page, clear any pre-set filters and then enter the Order Number in the search field provided to return results:



3. Once Order Number details are returned, you will be able to view any Tracking information within the Tracking No. column:


Please Note: Tracking information will only appear on orders which have been picked, packed and despatched, and where a shipping label has been generated. Orders in Picked, Despatched or Invoiced statuses will allow you to access & view tracking information, so if the order is at any other status, this information will not yet be available to you. 

Need more help?

If the tracking information was not available on your sales order(s), or the guide did not help with your query, please contact us, and we will be happy to help

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