How to find tracking number / info

How to find tracking number / info

Overview

In this guide, we will show you how to obtain tracking information for your sales orders.

Locating Tracking Information

1. Click Dashboard (left menu)> Orders and then click Overview:



2. On the Orders page, clear any pre-set filters and then enter the Order Number in the search field provided to return results:



3. Once Order Number details are returned, you will be able to view any Tracking information within the Tracking No. column:


Please Note: Tracking information will only appear on orders which have been picked, packed and despatched, and where a shipping label has been generated. Orders in Picked, Despatched or Invoiced statuses will allow you to access & view tracking information, so if the order is at any other status, this information will not yet be available to you. 

Need more help?

If the tracking information was not available on your sales order(s), or the guide did not help with your query, please contact us, and we will be happy to help

    • Related Articles

    • Sales Orders - Amazon VTR

      Overview In this guide, we will explain what Amazon VTR is and where this can be located within your Amazon Account. What is Amazon VTR The Amazon Valid Tracking Rate (VTR) will measure how often your business is using Amazon verified carrier, ...

    • Mintsoft - Sales Orders

      Overview In this training guide, we will explain where to find, create, edit & amend sales orders within Mintsoft. Locating sales orders Before you start - if you wish to view orders for a specific client, remember to filter by client first by ...

    • Creating FBA Orders

      Overview In this guide, we will outline to correct process to follow, when creating FBA orders for Expandly to fulfil. What is FBA? Amazon FBA stands for Fulfillment by Amazon. This is a service provided by Amazon, that allows sellers to store their ...

    • How to Address Product Safety and Compliance Requests for GPSR (Amazon Europe)

      INTRO When selling on Amazon Europe, you will find there is a seemingly endless stream of requests from the marketplace for additional information, images, documentation on the products you sell. These may seem excessive and often unnecessary and you ...

    • Amazon Jargon Buster

      Overview We completely understand that when working with Amazon, there are an awful lot of abbreviations and acronyms that can be difficult to understand. To help with this, we have created a Complete A-Z Glossary of Amazon Terms/Acronyms that ...