How to find tracking number / info

Overview

In this guide, we will show you how to obtain tracking information for your sales orders.

Locating Tracking Information

1. Click Dashboard (left menu)> Orders and then click Overview:

2. On the Orders page, clear any pre-set filters and then enter the Order Number in the search field provided to return results:

3. Once Order Number details are returned, you will be able to view any Tracking information within the Tracking No. column:

Please Note: Tracking information will only appear on orders which have been picked, packed and despatched, and where a shipping label has been generated. Orders in Picked, Despatched or Invoiced statuses will allow you to access & view tracking information, so if the order is at any other status, this information will not yet be available to you. 

Need more help?

If the tracking information was not available on your sales order(s), or the guide did not help with your query, please contact us, and we will be happy to help:

3pl@globalecommexperts.com

• Related Articles

• Mintsoft - Sales Orders

  Overview In this training guide, we will explain where to find, create, edit & amend sales orders within Mintsoft. Locating sales orders Before you start - if you wish to view orders for a specific client, remember to filter by client first by ...

• Parcelhub Integration

  Overview In this guide, we will explain how to add Parcelhub to your account. Please Note: Please be advised ParcelHub has updated its API and as part of this change they will turn off the Whistl API. Whistl accounts would need to be set up under the ...

• Setting up Magento Meta/Property Mapping

  Overview In this guide, we will explain how to set up Magento Meta/Property Mapping. You can create mappings to the data for each order. This includes standard data items in Mintsoft, as well as ad-hoc data. Standard Order level data in Mintsoft can ...

• Viewing created Sales Orders

  Overview In this guide, we will show you how to view/locate, orders which have been raised, as confirmation that the order has been received. Viewing created Sales Orders 1. Click Dashboard (left menu) >Orders and then click Order Overview: 2. On the ...

• Viewing Order Statuses

  Overview In this guide, we will show you how to view your different Sales Order tracking statuses, and explain what these statuses mean, Viewing Order Statuses 1. Click Dashboard (left menu) >Orders and then click Overview: 2. On the Orders page, use ...