Overview

At Expandly, we prioritise maintaining the integrity of your inventory. To ensure that returned items meet your resale standards and are safe for restocking, we perform a thorough quality check on every return, whether it’s from customers or Amazon. The quality charge per item is necessary to cover the time, expertise, and resources required for this crucial process.

Why We Perform Quality Checks on Returns

• Maintaining Resale Standards: Returns may be damaged or incomplete. Our inspection ensures that only items that meet quality standards are returned to stock, preventing customer complaints or returns.
• Protecting Your Inventory: Faulty or damaged items can affect other stock or harm your brand’s reputation. We quarantine non-compliant items to preserve the integrity of your inventory.
• Compliance with Marketplace Standards: Properly inspected stock ensures compliance with Amazon and customer expectations, helping avoid account issues or negative feedback.

What the Quality Check Involves

• Visual Inspection: Checking for physical damage (e.g., dents, broken parts) and verifying packaging and labelling.
• Functional Assessment: Ensuring the functionality of items and confirming all components are included.
• Categorisation:
• Resealable: Items that pass inspection are returned to stock.
• Quarantine: Damaged, faulty, or incomplete items are flagged for further action.
• Documentation: Each return is recorded in our system with photos or notes on issues identified.

Why the Charge Is Applied
This charge is essential to cover the time, labour, and expertise required for the quality checks. Without this process, the risks include:

• Unhappy Customers: Sending defective items back to customers can result in complaints and increased returns.
• Inventory Issues: Unsellable items in inventory can cause inaccuracies and potential financial loss.
• Marketplace Compliance Risks: Non-compliant items, particularly for Amazon returns, can lead to penalties or account suspension.

How This Benefits Your Business

• Protecting Your Brand: Only high-quality products reach your customers, preserving your brand's reputation.
• Saving Time and Money: Prevents issues before they escalate, reducing future returns and customer disputes.
• Inventory Accuracy: Ensures that stock counts are accurate, improving order fulfilment and reducing errors.
• Marketplace Compliance: Meets Amazon's strict standards and reduces the risk of penalties or account suspensions.

Addressing Concerns About the Charge

Summary