Viewing External Returns

Viewing External Returns

Overview

In this guide, we will show you how to view external returns. 

Here at GEE, we are happy to accept all returns for our 3PL clients, including orders that originate outside of Mintsoft - these are classed as external returns, and will be managed by GEE the same as regular returns. You can also view your external returns within Mintsoft, if required

Viewing External Returns

1. Click Dashboard (left menu) > Returns and then click Overview:



2. On the Returns page, find the order using the filters, or search bar provided:


3. Once the order(s) are returned, you will be able to view the Return details:


4. Click Actions>View to open the Manage Return page:


5. On the Manage Return page, you can use the Details, Item & History tabs to view additional return details:




Please Note: We strongly recommend that for any large return shipments (Amazon removal orders across multiple pallets, for example), that these are communicated in advance to GEE, via the 3PL Ticket Desk, so we can ensure efficient handling of these returns. 

Need more help? 

If you need more help, or the sales order details are not returned when you search for this, please get in touch and the Team will be happy to help.