What happens if an order goes into Back Order?
What happens if an order goes into Back Order?
- There may be instances where orders are placed however there is not enough stock within the Warehouse facility to fulfil the order. When this happens, orders will be automatically placed into a 'Back Order' status:
- Expandly do not work with Back Orders or Pre-Orders, for a number of different reasons - You can read more about the reasons why we don't handle these types of orders by clicking here
- Should an order import and go in to Back Order, these will be managed by our 3PL Team. All Back Orders will cancelled in the system and will have tags added to allow you be aware that the cancellation has been created as a result of a Back Order. In instances where multiple different SKUs have been ordered, we will get in touch to discuss how you wish to proceed with these, as you may want to split the order and fulfil the parts of the order to your customer, that we have in stock and can complete
- Any Back Orders that have been cancelled, can be uncancelled once more stock has been received into the Warehouse. Please contact us to discuss, as in these instances, we can un-cancel the original order and fulfil this for you
- Where orders have been split, to allow us to ship stock that was in the warehouse (when more than 1x unit has been ordered), you will be required to create a new order to fulfil any stock that was removed from the original order, as we did not have the SKU in the warehouse to send this out. This is required as the original order will already be invoiced, and we will need to apply pick, pack and shipping charges to the new order, for the additional stock t be sent out, following receipt of this in to the facility.
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