Overview

Fixed 3PL Charges

Inbound charges explained

1. ASNS: Any goods being sent into any of our facilities, will need a supporting ASN to be created which will make the Warehouse Team aware of what is expected to arrive, how this is to be delivered and also indicate a date/time for receipt to allow us to be prepared and ready to accept this. For more information on how to create ASNs please click here and if you have questions at all, please contact us and the Team will be happy to help
   
2. No ASN: Failure to create an ASN prior to goods being received, will result in a No ASN Penalty and Storage charge being applied. The No ASN Penalty will be a one-off charge, each time an ASN is not created, and in line with your SLA. The No ASN Storage Charge will be calculated per pallet, per day and until the ASN has been created. Again, the charge for this will vary dependant on your agreed SLA:
   

1. ASN data: When  inputting new ASNs, it is extremely important to make sure that the data being provided is accurate and correct.  This is particularly important regarding Delivery type (carton/pallet/container)  and quantities being sent as this will have an impact on the types of charges that are being automatically added to your invoice:
   

1. ASN Tracking Data: We would always suggest adding tracking number information alongside each box that is being sent in on an ASN. This is to allow us internally, to partially book in ASN when goods are received, but not all expected units that make up the ASN shipment come in. In these instances, to allow us to book in what stock we have and make it available for orders, we would ask that new ASNs are created for the remaining stock to come in. It is also a great traceability feature as you are able to easily identify what has been sent in and when and in instances where goods possibly go missing in transit, this does make it easier to raise claims with your couriers
   
2. Mixed ASNs: If stock is arrived into the Warehouse and is mixed, we will need to sort this and segregate goods SKU-by-SKU. We would recommend sending goods SKU-by-SKU on inbound, to avoid us having to do this once received, as there will be charges associated with actioning this.  
3. Storage and Fulfilment Plans: In case of any inbounds that are being received, we would recommend letting us know how you are planning on storing and fulfilling these goods - Every choice has a cost associated to it and the more information you can provide on the inbound regarding how you wish to store your goods (and also fulfil them)  will allow us to better manage the storage and fulfilment costs 
   For example - it would be more cost-effective to store cartons, if orders are being fulfilled as cartons - this will also reduce storage charges too however if you have larger orders to fulfil, will be best to store on pallets 
4. Inbound Vs Outbound Charges: There will be different charges if the way the goods are received on inbound, differs to how goods need to be stored and subsequently fulfilled - for more information, please click here to see some of the most common scenarios, and associated charges
   
5. Labelling: Everything stored within our facilities must be unit AND carton-labelled. This is to ensure that the correct picking charges are being applied on any outbound shipments of goods. Labelling also allows us to provide clear & transparent data and reporting for any product movements, as these labels are scannable by the Warehouse Teams. In instances where goods arrive on the inbound, and they are not labelled, either at unit or carton level, these will be applied by Expandly, which will be a chargeable service
   
6. Reworks: Once stock is placed in inventory, if any reworks are needed, we will need to quote for this, which would include pick charges/rework and put-away charges. In an effort to help you minimise your costs, we would suggest, if you know that a rework of your stock is needed when this is sent in, that you make us aware prior to arrival. We can then carry out the rework at inbound stage, which would significantly reduce the costs and allow the works to be carried out straight away without any delays. Any reworks carried out will be be charged as per the rate card for the work that is required (labelling is a common example of this if your products are not pre-labelled)  
   
7. Quality Checks: We can also carry out quality checks at inbound. Quality checks would be charged per unit, at the rate shown on our rate card. Again, having any known Quality Checks carried out on inbound,  avoids any additional pick, Quality Check and put-away charges, at a later date
   
8. Damaged Products received: There may be instances where goods are received in a damaged condition into the warehouse. In case we receive products in damaged state, these are segregated in a quarantine location.  Your CSR will be in touch to make you aware and discuss next steps on what you would like doing with this stock - this could involve re-boxing or disposal, dependant on the damage. Both Re-boxing or Disposal will have costs associated, which we will explain further into the guide. Please also note whilst in quarantine double storage costs will be charged so your urgent attention on resolving this would be beneficial in an attempt to saving costs
   
9. Receipt of unexpected stock:  If stock received that is not on the ASN, or the stock does not match the product information held in the system, the Warehouse will move these into a query-raised holding location, in Goods-In. Your CSR will be in touch to discuss as these products cannot be booked in, until we have your guidance on how to proceed with these particular units. This is to avoid issues when orders are placed, and the potential for incorrect items to be shipped based on discrepancies between what has been received and system data
   
10. Amazon Removals:  Amazon removals aren't classed as inbound due to the way in which stock is received. Goods will be mixed and will need to sorted, to allow us to book stock in, In these instances, Amazon Removal Orders would be classed as an external return, so you will see these charges applied rather than inbound charges. For more information on Amazon Removal Orders, please click here
    
11. Oversized Pallets: If we receive ANY oversized pallets in to the warehouse, we will re-palletise on arrival to ensure that these are placed on either standard UK or EU pallets, to a maximum height of 1.5metres. Charges will be applied so we would always recommend sending on the correct pallet size to avoid this. We also do not recommend storing oversized pallets as the is a) limited room within the facilities to cater for this and b) you will be charged more each month in storage costs. 

Storage Charges explained

1. We have a number of different storage types here at Expandly:
   

Outbound Charges explained

1.  Labelling: labelling charging on the outbound differs to inbound carton/unit labels that are required for SKUs stored in our facilities. For your orders, the initial label that would need to be applied, is covered within the fulfilment costs however should additional labels need to used, there will be extra charges per label for these to be applied -  this mainly applies to FBA, PO and B2B orders, where multiple different labels will need to be added. 
   
2. Large FBA Orders: in instances where you have large FBA orders to fulfil,  these will need to be sent palletised. Charges to apply labels etc will be applicable in these instances 
   
3. Sending Goods Out on pallets: if sending goods out on pallets, you will be charged for the pallet creation. In instances where GEE pallets need to be used, these will also be charged separately too (Please Note: If re-building onto your own pallets, you will not see this additional charge). It is also important to note that there will also be another charge applied, for us to forward the pallet out of the facility.
   
4. Consumables: sometimes, on outbound, we will need to use our consumables to make sure that the packaging within the boxes is secured and damage in transit cannot occur. If we need to use filling paper within the boxes to avoid goods moving around, this will be chargeable however it is done to avoid goods getting damaged and complaints from customers should their order arrive in a damaged state, which could result in a return and additional items needing to be sent, all of which will be incurring unnecessary costs
   
5. Use of Expandly Boxes: sometimes on outbound, you may see a charge where we will have used our own boxes/consumables. This would usually be applicable in instances where multiple different individual items have been orders, and can be packed together - this is done to simplify the shipping and reduce shipping costs/number of boxes that need to leave the warehouse to fulfil the orders. 
   
6. Heavy Labels: you will see charges for heavy labels in any instance where carton weight exceed 15kg. For more information on why heavy labels need to be applied, please click here 
   
7. Picking Charges: there are a number of different ways in which stock can be picked for fulfilment. By aligning your data with the types of orders you want to ship, is a way to ensure that you are getting the best picking and packing prices. Different ways of picking will include:

1. Serial Number Management: in instances where you require serial number management, the system will treat 1x serial number as 1x location. This therefore automatically applies unit picking charges when working with Serial Number Management. This does apply, even in situations where full boxes potentially make up the orders, as the Team will still be required to indivually scan and document each serial number unit that is leaving the warehouse
   
2. Client paid for shipping - there may be times where you wish to provide your own shipping labels or arrange collection of your goods. In these instances, a automatic admin charge will be applied per order. 
   

Common Invoice Queries

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